Work

I’ve been lucky enough to work on super fun projects for awesome clients and companies. Check them out!

The Work

Customer support inbox with a topics column and a notification that AI-generated topics are ready.

Topic Intelligence

Turning support conversations into structured insight, automatically

0→1 · System design · Data model · Feedback loops

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Sonar design system documentation showing badge specs, linkbox states, and sizing guidance.

Design System Leadership

Guidelines, toolkits, processes, and advocacy for system-based digital product design

Design systems · Design operations · Team leadership · Adoption & governance

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Trial onboarding screens for choosing web or mobile, installing the Chrome extension, and a mobile welcome message.

Unlocking Trial Conversion

Removing friction to unlock early product value

Growth strategy · Activation · Systems mapping · Experimentation

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Account profiles in the Audiences section, with an accounts list, health score, and daily active users chart.

Integrating Account Data

Measuring B2B success with actionable account-level insights

Account intelligence · Data visualization · Product strategy · Research-driven design

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Schedule modal with start and end options and an unpublish dialog over the flow editor's Publish and Schedule buttons.

Schedule In-app Messages

Adding an easy, scalable way to schedule campaigns

0→1 product · Product strategy · Customer research · Cross-functional leadership

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American Family Insurance life insurance calculator with a mobile start screen and a desktop coverage results page.

Easy Insurance Quotes

Improving the consumer experience for a life insurance quote app

Conversion optimization · Behavioral analytics · Usability testing · UX design

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Praise from a Partner

Melissa brought a level of organization and meticulousness to her work that consistently impressed me. She takes complete ownership of her projects, strives to elevate every aspect of UX , proactively engages with developers, fellow designers, and other stakeholders ensuring a smooth, efficient, and collaborative implementation process.

— Caroline, Frontend Developer

Let's Connect.

I am available to take on new projects, collaborate, or simply chat about design. Have questions about my work? Reach out and say hi!

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